Privacy Policy

1. Information we collect

We may collect:

• contact details you provide, such as your name, email address, phone number and company;
• the subject and contents of enquiries, support requests or distributor applications;
• basic technical information such as device type, browser, IP address, referring page and website activity; and
• records necessary to respond to warranty or product-support requests.

2. How we use information

We use personal information to:

• respond to questions and provide customer support;
• review retailer, distributor and partnership enquiries;
• administer warranty or product-related requests;
• operate, secure and improve the website;
• prevent fraud, abuse and technical problems; and
• comply with applicable legal obligations.

3. Legal grounds

Where applicable law requires a legal basis, we process information to take steps at your request, perform a contract, comply with legal obligations, pursue legitimate business interests or act with your consent. You may withdraw consent where consent is the applicable basis.

4. Cookies and analytics

The website may use essential cookies and similar technologies needed for security and functionality. If analytics or optional cookies are introduced, we will provide any notice or choice required by applicable law.

5. Sharing information

We do not sell personal information. We may share it with service providers that host or support our website and communications, authorized partners helping resolve a request, professional advisers, or public authorities where disclosure is legally required. Those recipients may use the information only for the relevant purpose.

6. International transfers

Our service providers or business partners may process information in countries other than your own. Where required, we use appropriate contractual or legal safeguards for these transfers.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting and dispute-resolution requirements. We use reasonable administrative and technical measures to protect information, but no internet service can guarantee absolute security.

8. Your privacy rights

Depending on your location, you may have rights to access, correct, delete or restrict personal information, object to certain uses, withdraw consent, request portability or complain to a data protection authority. We may need to verify your identity before completing a request.

9. Children

This website is not directed to children, and we do not knowingly collect personal information from children without appropriate authorization.

10. Updates and contact

We may update this policy as our practices or legal obligations change. The effective date above identifies the latest version. To ask a privacy question or exercise a privacy right, use our contact page.